Non-Refundable Deposits: Please be aware that the deposit made at the time of your reservation is non-refundable. Non-Transferable Deposits: The deposit cannot be transferred to other forms of spending. It is specifically allocated for the costs related to your reserved party. Reservation Confirmation: We encourage you to be absolutely sure of your plans before making a reservation. Once the deposit is made, it signifies your commitment to the date and time of your event, and the deposit will be used to start the preparation process.

Early Reservations Recommended: Due to the popularity of our venue and to accommodate your preferred schedule, we suggest booking your party as soon as you have decided on a date. Our calendar fills up quickly, especially during weekends and holidays. Booking for Events More Than 3 Months Away: If you are planning to book a party that is more than 3 months in the future, please be certain of your plans. We require a deposit to secure your reservation, and it's important to note that this deposit is non-refundable. Non-Refundable Deposit: When you make a reservation, a deposit is required to hold your spot. This deposit is non-refundable, as it covers the initial costs of planning and preparing for your event. How to Reserve: To book your party, you can give us a call (646)568-5588. Our team will assist you with all the details and answer any questions you may have.

Yes, the birthday child and their parents are included in the total guest counts.

For package A we do not provide a balloon arch. For Package B it will be a chain of balloons not a full one. Package C will be majority filled with balloons. And for Package D it will be a full balloon arch. If you would like to know more detail please call our number.

Mandatory Socks for Everyone: All guests, including adults and children, are required to wear socks in the playground area. Shoes must be removed upon entry. Why Socks are Required: This policy is in place to ensure hygiene and safety for everyone. Socks help to keep our play areas clean and reduce the risk of slipping and other injuries. Bringing Your Own Socks: We encourage you to bring your own socks. However, if you forget, don't worry! We have socks available for purchase at our facility for $3.00.

Sign-In Sheet at Entrance: Upon entering, you and your guests will be greeted at our check-in station. Here, we require each party to sign in. Please write down your names, including both adults and children. Receiving a Bracelet: After signing in, each guest will receive a bracelet. This bracelet must be worn at all times during your visit. It helps us to identify and count guests accurately, ensuring that we do not exceed our capacity limits. Entry to Play Area: Once you and your guests have signed in and received bracelets, you will be allowed to enter the play area. Our staff will be available to assist you and guide you to your designated area or party room.

Children: An additional fee of $25 per child will be charged for each child that exceeds the guest limit. Adults: An additional fee of $10 per adult will be charged for each adult that exceeds the guest limit.

Adults: Individuals aged 15 years and above are considered adults. Adult pricing and policies apply to this age group. Children: Guests under the age of 15 are considered children and will be counted as such for the purposes of guest limits and pricing. Babies: Children under the age of 1 year are considered babies. We understand that babies have different needs and levels of participation in activities. Therefore, for every two babies, we count them as one child towards the guest limit.

No Cleanup Required: After your party, you do not need to worry about cleaning up the room. Our team will take care of all the post-party cleanup. Taking Your Belongings: Please ensure that you take all items you wish to keep with you when you leave. This includes any decorations, leftover food, gifts, or personal items. Leaving Unwanted Items: Feel free to leave behind any items you do not want to take with you. We will handle the disposal or recycling of these items. Our Commitment to Cleanliness: Our staff will thoroughly clean and sanitize the party area after your event, ensuring a clean and safe environment for all our guests.

Exclusive Use of the Entire Playground: When you choose Package D, you and your guests will have private access to the entire playground. This means no other parties or members of the public will be in the playground during your event. Perfect for Large Gatherings: This package is ideal for larger parties, special occasions, or when you want a more intimate setting for your celebration.

You need to pay the rest of your balance at the beginning of the party. If paid by card, no Apple Pay will be accepted, needs to be an actual card. You also must have a readable chip on the card, additionally we will need the card owner's ID and a photo copy of the ID will be taken for verification purposes.

No Hot Food Provided: Please note that we do not offer hot food services. This policy is in place to ensure the safety and cleanliness of our play areas. Nearby Food Options: We are located in close proximity to several food stores that offer a variety of meal choices. You'll find plenty of options just a short walk or drive away. Bringing Food: You are welcome to bring your own snacks or order food from nearby stores. We kindly ask that all food be consumed in designated eating areas to maintain the cleanliness of our play spaces. NO ALCOHOL ALLOWED!

We understand that unexpected events can occur, and plans may need to change. We aim to be as accommodating as possible when it comes to rescheduling your party. Here’s our policy on changing reservation times: One-Time Change Allowed: We offer the flexibility to change your party reservation time once. This policy is in place to help you manage unforeseen circumstances that might conflict with your original party schedule. Early Notification Required: To reschedule your party, please inform us as early as possible. The more notice we have, the better we can accommodate your new preferred time. Availability of New Time Slots: Upon receiving your request to change the reservation time, we will check our availability and offer you alternative time slots. Please note that rescheduling is subject to the availability of our venue. No Additional Rescheduling: After one rescheduling, further changes to the reservation time may not be possible. We encourage you to select the new time carefully.

Socks for Sale: We sell socks at our facility for those who may need them. They are available for $3 per pair. How to Purchase: Simply ask at the front desk if you need to purchase socks. Our staff will be happy to assist you. Mandatory Socks Policy: Remember, wearing socks is mandatory for all guests – children and adults alike – to ensure cleanliness and safety in the play areas.

Waiver Required for Each Visit: A new waiver must be signed every time you visit our facility. This ensures that we have the most up-to-date information for each visit. Details to Include in the Waiver: All Adults' Names: Please include the names of all adults who will be entering the facility, regardless of whether they will be participating in play activities. All Children's Names: The names of all children attending must also be included in the waiver. This helps us keep track of all our young guests and ensure their safety. Purpose of the Waiver: The waiver is important for acknowledging the risks associated with play activities and for understanding our rules and policies. It is a key part of maintaining a safe environment for all guests. The waiver can be signed at the front desk upon your arrival. Adult Signature Required: An adult must sign the waiver on behalf of themselves and any minors they are accompanying.

Age Requirement for Supervisors: An older child is permitted to supervise a younger child in our play areas if they are 18 years of age or older. Anyone 18 or older is considered an adult and can act as a babysitter or guardian within our facility. Responsibilities of the Supervisor: It is important that the older child, acting as a babysitter, understands their responsibility to actively supervise and ensure the safety of the younger child at all times while in the playground. Waiver and Admission Policies: The older child, like all adult guests, must adhere to our admission policies, including signing a waiver and paying any applicable entrance fees. Ensuring a Safe Environment: Our staff will also be on hand to ensure a safe and enjoyable environment for all guests, but primary supervision responsibility lies with the older child or designated guardian.

Cash: Traditional cash payments are always welcome. Card Payments: We accept most major credit and debit cards. We do not accept American Express card and Discover Card. Apple Pay: For a quick and contactless payment option, Apple Pay is available. Zelle: If you prefer to use Zelle, we are equipped to accept these payments as well.

Age Limit: Our playground is designed for children aged 8 and below. This age limit helps us maintain a safe and appropriate play environment for the developmental stages of younger children. Ideal for Younger Kids: The playground is specifically tailored for the enjoyment and safety of younger children. The equipment, activities, and overall design are most suited for kids in this age group. Ensuring a Safe Play Area: By focusing on children 8 and under, we can provide play experiences that are developmentally appropriate and minimize the risk of accidents that might occur with older children in the same space.

Time Indicated on Bracelet: When you arrive and check in, you will receive a bracelet that indicates the time your visit is scheduled to end. Please make sure to check this time. Reminders to Leave: While we do our best to remind guests when their time is nearing an end, it's primarily you who keep a watch on the time indicated on your bracelet. We encourage you to be mindful of this time. Timer Display: There is a digital clock displayed prominently above the front desk. This is to help you keep track of the time during your visit. Overtime Fee: If you exceed your designated time, an overtime fee will be applied. This policy is in place to ensure fairness to all guests who visit our playground and to help us manage scheduling effectively. Responsibility to Adhere to Time: We kindly ask all our guests to adhere to their scheduled time to leave to avoid any additional charges and to help us provide a great experience for everyone visiting our playground.